Collection Representative

Date:  Jul 3, 2024

Thousand Oaks, California, US

Requisition ID:  10038

Thousand Oaks based American Recovery Service Incorporated, a business division of FirstSource Solutions, provides legal debt recovery services for a variety of original creditor clients. We are seeking a bright and articulate person with strong negotiations skills for a FULL TIME position IN OFFICE here in Thousand Oaks CA.

Position Details:

  • In-Office: 555 St. Charles Dr., Suite 100. Thousand Oaks, CA 91360
  • Full Time (40 Hours a week): Monday-Friday from 7am-3:30pm
  • Pay Range: Between $18 - $20 (based on past expereince)

The ideal candidate will possess and demonstrate the following:

  • Ability to handle high call volume, inbound/outbound.
  • Able to successfully negotiate.
  • Ability to adhere to all state, federal, regulatory and client guidelines.
  • Excellent written and verbal communication skills are a must.
  • Collections, telemarketing, sales, or call-center experience preferred.


Duties of a collector include, but are not limited to:

  • Utilize collection demand scripts; and adapt scripts as necessary in order to negotiate/resolve disputes and/or challenges.
  • Research accounts with state and federal regulatory bodies to verify/locate responsible parties.
  • Maintain an active inventory of no less than 250 accounts while consistently achieving monthly collection goals.
  • Use collection systems and technology to monitor, notate and schedule accounts for collection activity.
  • Investigate, evaluate, and analyze data in order to determine debtor's ability to pay.
  • Adhere to assigned work schedule and hours.
  • Attend and participate in all training classes and or meetings requested by management.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.