Collection Representative

Thousand Oaks based American Recovery Service Incorporated, a business division of Firstsource Solutions, provides legal debt recovery services for a variety of original creditor clients. We are seeking a bright and articulate person with strong negotiations skills.

The ideal candidate will possess and demonstrate the following:

• Ability to handle high call volume, inbound/outbound
• Able to successfully negotiate with candidates
• Ability to adhere to all state, federal, regulatory and client guidelines
• Excellent written and verbal communication skills are a must
• Minimum of 1 year collections, telemarketing, sales, or call-center experience preferred.
• Previous skip-tracing and/or research experience a plus.

Requirements

Duties of a collector include, but are not limited to:

• Utilize collection demand scripts; and adapt scripts as necessary in order to negotiate/resolve disputes and/or challenges;
• Research accounts with state and federal regulatory bodies to verify/locate responsible parties;
• Maintain an active inventory of no less than 250 accounts while consistently achieving monthly collection goals;
• Use collection systems and technology to monitor, notate and schedule accounts for collection activity;
• Investigate, evaluate, and analyze data in order to determine debtor's ability to pay;
• Adhere to assigned work schedule and hours;
• Attend and participate in all training classes and or meetings requested by management.
• Bilingual preferred: Spanish.