Collection Representative

Date:  Nov 17, 2023

Thousand Oaks, California, US

Requisition ID:  5277

Thousand Oaks based American Recovery Service Incorporated, a business division of Firstsource Solutions, provides legal debt recovery services for a variety of original creditor clients. We are seeking a bright and articulate person with strong negotiations skills.

The ideal candidate will possess and demonstrate the following:

  • Ability to handle high call volume, inbound/outbound
  • Able to successfully negotiate with candidates
  • Ability to adhere to all state, federal, regulatory and client guidelines
  • Excellent written and verbal communication skills are a must
  • Minimum of 1 year collections, telemarketing, sales, or call-center experience preferred.
  • Previous skip-tracing and/or research experience a plus.


Duties of a collector include, but are not limited to:

  • Utilize collection demand scripts; and adapt scripts as necessary in order to negotiate/resolve disputes and/or challenges;
  • Research accounts with state and federal regulatory bodies to verify/locate responsible parties;
  • Maintain an active inventory of no less than 250 accounts while consistently achieving monthly collection goals;
  • Use collection systems and technology to monitor, notate and schedule accounts for collection activity;
  • Investigate, evaluate, and analyze data in order to determine debtor's ability to pay;
  • Adhere to assigned work schedule and hours;
  • Attend and participate in all training classes and or meetings requested by management.
  • Bilingual preferred: Spanish.