Administrative Assistant

This role is located onsite at: 555 St. Charles Drive Suite 100 Thousand Oaks, CA

Role Description: We are seeking a detail-oriented and organized Administrative Assistant to support the Collections Business Operations within our BPM division. This role is vital in ensuring smooth day-to-day operations and providing administrative support to the collections team.

Roles & Responsibilities

• Manage exception processing for SIF/PIF in accordance with client work standards.
• Conduct research on bankruptcy and deceased exceptions as needed.
• Handle the processing of manual letter faxes.
• Provide operational support by generating daily reports and necessary data for client and internal monitoring.
• Aid in preparing for client visits.
• Type memos, correspondence, letters, and other requested reports.
• Perform additional duties as directed or required by administrative and managerial teams.

Expected/Key Results

• 100% adherence to general administration plans for the center
• 100% adherence to service delivery TAT for all admin requests (stationery, event management, client visits, conference room, training room bookings, etc)
• Efficiency / accuracy of reports / dashboards 
• Ensure 100% adherence of vendor SLAs

Top of FormPreferred Educational Qualifications               

• High school graduate or equivalent work experience

Competencies & Skills

• Familiarity with PC and keyboard skills
• Ability to work with minimal supervision
• Strong communication skills (verbal and written)
• Ability to communicate professionally with management team and internal associates
• Ability to handle and prioritize multiple task simultaneously
• Ability to work independently on assigned tasks as well as to accept direction on any given assignments
• Detail oriented and good organizational skills