Team Lead - Eligibility & Enrollment
Salinas, California, US
Team Lead-Eligibility & Enrollment
Hybird position in Salinas, CA
Monday - Friday 8a -5pm PST
Pay: Up to $25 hourly
GENERAL SUMMARY:
The Eligibility & Enrollment Team Lead l is responsible for assisting the Department Manager or Supervisor. He or She will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned workload.
Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
- Oversee and direct the daily activities of the Eligibility staff in office or onsite at a client location.
- Provide daily/weekly account reports to the Department Manager.
- Prepare and conduct staff training.
- Maintain time and attendance records for staff.
- Delegation and inspection of workflows.
- Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
- Meet goals and objectives as assigned by management.
- Report and document employee disciplinary problems to the department manager.
- Maintain good working relationships with state and federal agencies.
- Assist other patient representatives in the unit with questions they have regarding how to work accounts.
- Direct the workflow for the unit.
Additional Duties and Responsibilities:
- Screen patients for eligibility programs on the state and Federal levels.
- Identify all areas of patients’ needs and direct them to the appropriate agency for assistance.
- Start the application process when possible.
- Advise patients regarding assistance programs.
- Record thorough and accurate documentation on patient accounts in the CUBS system.
- Assess the status and progress of applications.
- Process escalated calls.
- Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
- Maintain awareness of and actively participate in the Corporate Compliance Program.
- Oversee the client inventories for the hospitals assigned to the unit and be proactive in
- resolving issues.
Educational/Vocational/Previous Experience Recommendations:
- High school diploma or equivalent is required.
- Bachelor’s Degree preferred.
- 1 – 3 years’ experience in a leadership role is preferred
- 1 – 3 years’ experience in a healthcare eligibility role (government or hospital) preferred
- Excellent written and verbal communication skills.
- Demonstrated leadership abilities.
- Ability to present oneself in a professional and courteous manner at all times.
- Ability to stay on task with little or no management supervision.
- Demonstrate initiative and creativity in fulfilling job responsibilities.
- Ability to prioritize multiple tasks in a busy work environment.
- Strong working knowledge of personal computers including Microsoft Office.
Working Conditions:
- Call Center environment or onsite at a contracted facility
- Must be able to sit for extended periods of time.