VP - Client Strategy

VP - Client Partner/Account Management – Mortgage

This position demands an in-depth understanding of the client’s business needs and challenges, and the ability to offer proactive solutions. Accountable for mining and achieving revenue targets in named accounts.

• Expand our work and drive new capabilities in areas of the client’s mortgage business through offerings and services; Identifying and engaging on strategic opportunities
• Advise and support clients, offering solutions and tactics to help achieve their business goals while also increasing company revenue.
• Participate in the development, presentation and sales of a value proposition.
• Identify and develop strategic alignment with key third party influencers.
• Ensure project members are sufficiently enabled to meet client expectations.
• Propose actions to improve our performance metrices
• Build and leverage relationships with all internal and external stakeholders.
• Effectively leverage internal resources and leadership
• Develop a plan to proactively secure timely contract renewals.
• Develop strategic plans that align with client priorities and emphasize tools and services that can improve efficiency

• High level of client attention and support via a variety of communication methods

Minimum Qualifications:

• Client Relationship Management/Account Management experience
• Strong Background in Sales; 5-10 years
• 5-10 years mortgage background
• BPO/Global business knowledge/experience preferred

• Experience in one of the following: Consulting Services, Business Process Outsourcing, or Information Technology solutions, services, and markets including knowledge of competitive offerings in mortgage vertical
• Strong stakeholder management with business stakeholders and subject matter experts, able to create and deliver high-impact communication to senior audiences

• A proven, sales professional with ability to develop trusted C-Level relationships
• Ability to build credibility quickly with new clients within named accounts; relationship should be developed at the highest level in and across channels, lines of business, and buying centers
• Confirmed experience in prospecting and developing new revenue streams within accounts
• Proven experience in closing enterprise-wide complex sales solutions, by structuring integrated solutions that provide business decision makers value and support in achieving their strategic goals
• High level of clock speed; ability to comprehend and problem solve by thinking and acting quickly on your feet
• Strong leadership skills and ability to influence others in the organization with no direct reporting relationship
• Ability to articulate a strong value proposition of Firstsource’s market leading capabilities at the executive level
• Demonstrates presentation/written skills at an executive level; Excellent communicator who can formulate, oversee and implement account strategy and articulate the positive financial impact to client organization of partnering with Firstsource
• High level of patience and integrity that builds dependable relationships both internally with Firstsource teammates and externally with prospective clients