Team Lead - Revenue Cycle

Job Title: Team Leader – Revenue Cycle

Schedule: M-F 8 AM - 5 PM EST (Remote)

Role Description

This position is responsible for assisting the Department Manager in supervising on-site employees, whether they are located in a hospital or office setting. The role involves supporting the Department Manager in assessing the performance of Account Resolution Specialists, Customer Service Representatives, and Early-Out Representatives, as well as managing employee records and ensuring quality assurance.

Roles & Responsibilities

• Lead, mentor, and develop departmental teams
• Supervise and manage day-to-day operations of Receivables staff (onsite or office-based)
• Coordinate account inventories and provide regular reports to the Department Manager
• Design and deliver staff training programs
• Maintain accurate time and attendance records
• Resolve operational issues through effective problem-solving
• Delegate tasks and oversee workflow processes
• Assume responsibilities during employee absences or high workload periods
• Achieve assigned management goals and objectives
• Conduct quality audits on staff performance
• Handle account reconciliations and returns to clients
• Report and document employee disciplinary issues to the Manager
• Adhere to policies outlined in the Employee Handbook and Code of Conduct
• Participate in Corporate Compliance Program to ensure regulatory adherence
• Assist with projects assigned by management
• Demonstrate strong judgment, professionalism, and leadership
• Deliver clear and concise verbal communication and feedback
• Exhibit strong analytical and PC skills
• Maintain flexibility in work hours and adapt to changes
• Uphold business ethics, confidentiality, and data privacy standards
• Meet predefined performance metrics consistently
• Adhere strictly to compliance regulations and security policies
• Ensure compliance with all federal, state, and local laws

Qualifications

The qualifications listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education

• Bachelor’s Degree preferred
• Or equivalent combination of education and work experience

Work Experience

• Experience in medical claims billing and/or patient accounting processes is required

Competencies & Skills

• Strong collaboration and communication skills with colleagues, staff, and clients
• Professionalism and courteous behavior at all times
• Proficiency in basic computer operations
• Initiative and creativity in performing job duties
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong leadership capabilities

Additional Qualifications

• Valid driver’s license with insurability for work-related travel
• Ability to install and use 2-factor authentication applications on a personal device
• Ability to pass a pre-employment background check, including:
  • Criminal history
  • Motor vehicle report
  • Work authorization verification

Work Environment

• May work remotely from home or onsite
• May be exposed to outdoor weather conditions during travel (if applicable)
• Reasonable accommodations may be provided for individuals with disabilities

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

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