Team Lead-Revenue Cycle

Firstsource is a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media, Technology, and more.  

We help customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.  We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, and Mexico.

Job Summary:

The Team Lead – Revenue Cycle is responsible in assisting the Department Manager in overseeing the employees who are on-site in a hospital or within an office.  This individual will assist the Department Manager with other duties such as evaluating effectiveness of hospital insurance denials processes, along with maintaining employee records, morale and quality assurance initiatives.

Qualifications:

• Bachelor’s degree or equivalent experience is preferred but not required
• Epic systems experience required
• Supervisory experience is required
• Previous experience in Revenue Cycle Management is required
• Experience with hospital insurance denials is required
• Ability to effectively work and communicate with coworkers, staff and clients
• Ability to present oneself in a professional and courteous manner at all times
• Working knowledge of computers & MS Office suite
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks in a busy work environment
• Must demonstrate strong leadership abilities

Responsibilities:

• Lead, supervise and develop departmental teams
• Oversee and direct the daily activities of the Receivables staff (onsite and/or office)
• Coordinate account inventories and report daily/weekly to the Department Manager
• Prepare and conduct staff training
• Maintain time and attendance records for staff
• Problem solve for operational issues
• Delegation and inspection of workflows
• Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.