Team Lead

Location: Remote

Title: Team Lead

Grade: F2

No of position: 02

Role Description: 

Team Lead is responsible for assisting the Department Manager or Supervisor. You will assist with employee training, answering employees’ questions, tracking time/attendance, while maintaining your own assigned workload.

Responsibilities

• Oversee and direct the daily activities of the production staff for the team to which they are assigned
• Provide daily/weekly account reports to the Department Manager/Supervisor
• Prepare and conduct staff training as needed
• Maintain time and attendance records for staff
• Delegation and inspection of workflows
• Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
• Meet goals and objectives as assigned by management
• Report and document employee disciplinary problems to the department manager
• Assist employees on their team with questions
• Direct the workflow for the team
• Requires 40 hours per week with possible overtime

Minimum Qualification: 

• High school diploma or equivalent is required
• G and F2 grades can apply (Vertical Movement for G)
• Medical insurance claims experience is required
• Supervisory experience is a plus

Required skills:

• Excellent written and verbal communication skills
• Demonstrated leadership abilities
• Ability to always present oneself in a professional and courteous manner
• Ability to stay on task with little or no management supervision
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Ability to prioritize multiple tasks in a busy work environment
• Strong working knowledge of personal computers including Microsoft Office