Team Lead

Job Title: Team Leader

Job Type: Full Time

Grade: G

Function/Department: Revenue Cycle

Reporting to: Manager- Operations

Role Description: The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. This role involves assisting the Department Manager in various responsibilities, including assessing the performance of Account Resolution Specialists, Customer Service Representatives, and Early-Out Representatives, as well as managing employee records and ensuring quality assurance.

Roles & Responsibilities

· Lead, mentor, and cultivate departmental teams.

· Supervise and manage the day-to-day operations of the Receivables staff, whether onsite or in an office setting.

· Coordinate account inventories and provide regular reports to the Department Manager.

· Design and deliver staff training programs.

· Maintain accurate time and attendance records for the staff.

· Resolve operational issues through problem-solving.

· Delegate and oversee workflow processes.

· Assume responsibilities for employees during absences or high workloads.

· Achieve assigned management goals and objectives.

· Conduct quality audits on staff performance.

· Handle account reconciliations and returns to clients.

· Report and document any employee disciplinary issues to the Manager.

· Adhere to the policies and procedures outlined in the Employee Handbook and the Employee Code of Conduct.

· Actively participate in the Corporate Compliance Program to ensure adherence to regulations.

· Assist in various projects assigned by management.

· Exhibit excellent judgment, professionalism, and leadership qualities.

· Demonstrate strong verbal communication skills, delivering feedback effectively and expressing thoughts concisely.

· Possess robust analytical and PC skills.

· Display flexibility with work hours and adaptability to change.

Preferred Educational Qualifications

· Bachelor’s degree or equivalent experience is required

Preferred Work Experience

· Experience with medical claims billing and/or patient accounting processes is required

Competencies & Skills

· Proficiency in collaborating and communicating effectively with colleagues, staff, and clients.

· Consistent display of professionalism and courtesy.

· Competent with personal computer operations.

· Show initiative and creativity in carrying out job duties.

· Exceptional written and verbal communication skills.

· Capable of prioritizing multiple tasks in a fast-paced work environment.

· Exhibit strong leadership qualities.

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.