Team Lead

Location: Remote

Shift: M-F 8-5

Salary: $21 to $23 per hour, D.O.E.

Role Description: The Team Lead for the Revenue Cycle is responsible to assist department Manager in supervising on-site employees, whether they are located in a hospital or office. This role involves assisting the Department Manager in various responsibilities, including assessing the performance of Account Resolution Specialists, Customer Service Representatives, and Early-Out Representatives, as well as managing employee records and ensuring quality assurance.

Roles & Responsibilities

• Lead, mentor, and cultivate departmental teams.
• Supervise and manage the day-to-day operations of the Receivables staff, whether onsite or in an office setting.
• Coordinate account inventories and provide regular reports to the Department Manager.
• Design and deliver staff training programs.
• Maintain accurate time and attendance records for the staff.
• Resolve operational issues through problem-solving.
• Delegate and oversee workflow processes.
• Assume responsibilities for employees during absences or high workloads.
• Achieve assigned management goals and objectives.
• Conduct quality audits on staff performance.
• Handle account reconciliations and returns to clients.
• Report and document any employee disciplinary issues to the Manager.
• Adhere to the policies and procedures outlined in the Employee Handbook and the Employee Code of Conduct.
• Actively participate in the Corporate Compliance Program to ensure adherence to regulations.
• Assist in various projects assigned by management.
• Exhibit excellent judgment, professionalism, and leadership qualities.
• Demonstrate strong verbal communication skills, delivering feedback effectively and expressing thoughts concisely.
• Possess robust analytical and PC skills.
• Display flexibility with work hours and adaptability to change.

Top of FormPreferred Educational Qualifications               

• Bachelor’s degree or equivalent experience is required

Preferred Work Experience

•  Experience with medical claims billing and/or patient accounting processes is required

Competencies & Skills

• Proficiency in collaborating and communicating effectively with colleagues, staff, and clients.
• Consistent display of professionalism and courtesy.
• Competent with personal computer operations.
• Show initiative and creativity in carrying out job duties.
• Exceptional written and verbal communication skills.
• Capable of prioritizing multiple tasks in a fast-paced work environment.
• Exhibit strong leadership qualities.