Senior Training Specialists

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Summary

We are seeking a highly skilled and experienced Senior Training Expert to join our team. The ideal candidate will have extensive knowledge of Healthcare Payer operations and a strong background in developing and delivering advanced training programs. This role is essential for ensuring that our staff are well-trained and knowledgeable about industry standards, processes, and best practices.

Key Responsibilities:

• Lead the development, implementation, and maintenance of comprehensive training programs focused on Healthcare Payer operations, including claims processing, member enrollment, and provider management.
• Conduct advanced training needs assessments to identify skill gaps and training requirements within the organization.
• Design and create sophisticated training materials, including manuals, e-learning modules, presentations, and job aids.
• Deliver engaging and effective training sessions through various methods, including in-person, virtual, and blended learning environments.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Collaborate with subject matter experts and stakeholders to ensure training content is accurate, relevant, and up to date.
• Provide ongoing support and coaching to staff to reinforce learning and ensure the application of new skills.
• Stay current with industry trends, regulations, and best practices in Healthcare Payer operations and training methodologies.
• Maintain training records and documentation to track progress and compliance.
• Mentor and guide junior trainers, providing support and knowledge sharing.
• Lead special projects and initiatives to enhance the overall training and development strategy.

Qualifications:

• Bachelor’s degree in education, Training and Development, Healthcare Administration, or a related field.
• Minimum of 5 to 7 years of experience in training and development, with a focus on Healthcare Payer operations.
• Extensive knowledge of Healthcare Payer operations, including claims processing, member enrollment, and provider management.
• Strong instructional design and curriculum development skills.
• Excellent presentation and facilitation skills.
• Proficiency in using training tools and software such as Learning Management Systems (LMS), e-learning authoring tools, and virtual training platforms.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Detail-oriented with a strong focus on quality and learner engagement.
• Proven experience in mentoring and leading junior team members.

Preferred Skills:

• Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP) is a plus.
• Experience in Agile/Scrum environments.
• Knowledge of modern learning principles and instructional design models.

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.  The company participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.