Senior Executive - Data Analyst

Data Analyst – DECX

About Firstsource 

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Experience: 1-3 years

Job Description:

About Organization: Firstsource is a leading provider of business process management services. We specialize in delivering innovative and digitally empowered customer experience solutions. Our expertise spans across various industries, including healthcare, telecommunications, banking, and financial services. At Firstsource, we are committed to driving digital transformation and helping our clients achieve their business goals through cutting-edge technology and exceptional service.

Responsibilities:

• Analyze data to support the implementation of CCaaS and digital transformation solutions.
• Generate reports and insights to help clients make data-driven decisions.
• Work with the development team to integrate data analytics into solutions.
• Ensure data accuracy and integrity.

Qualifications:

• Bachelor's degree in Data Science, Computer Science, Information Technology, or a related field.
• Experience in data analysis, preferably in a BPM or contact center environment.
• Proficiency in data analysis tools and techniques.
• Basic knowledge of CCaaS solutions, digital transformation technologies, and AI/generative AI technologies.
• Strong analytical and communication skills.         

What We Are Looking For:

• A detail-oriented and analytical thinker.
• Strong data analysis and interpretation skills.
• Ability to work with large datasets and derive meaningful insights.
• Good communication and presentation skills.
• A proactive and inquisitive mindset.

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.