SVP - Managing Partner

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, SA, Australia and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Senior Vice President- Managing Partner - Consulting           

Job Type: Full Time

Grade: B

Function/Department: Consulting

Reporting to: President – DECC and Consulting

Role Description: As a Senior Vice President – Managing Partner, you will be overseeing all revenue growth, enhancing sales performance, and accomplishing targets. The role involves collaborating with senior leadership to establish revenue objectives and execute a comprehensive sales strategy. Additionally, the role carries the responsibility of aligning with and leveraging FSL's marketing strategy to augment the sales pipeline.

Roles & Responsibilities

• Supports the Vertical Head and President in developing and executing business plans and strategies that meet financial, compliance, and overall business goals and objectives
• Drives growth and expansion of contact center, ensures operational excellence, and provides transformation value proposition to clients.
• Build and maintain strong, long-lasting customer relationships
• Maximize new business development opportunities
• Effectively communicate the value proposition to clients through proposals and presentations
• Implement effective sales pipeline and lead tracking process
• Negotiate agreements for contracts with customers and ensuring commerciality.
• Achieve P&L targets; manage business unit resources to deliver EBITDA objective
• Define and monitor sales budget
• Develop and manage relationships and effectively interact with a range of stakeholders, to understand how sales can support business priorities
• Work closely with the operations team to ensure targeted profitability is met
• Leverage on market intelligence and create outreach programs for current and future clients and coordinate its implementation across sales channels, client management, and marketing and communications
• Responsible for team development and their growth in the function

Expected/Key Results

• Cost management - Effective budget vs. spend ratio (Function budget)
• Build sales pipeline / Increase in volume / number of new opportunities added to pipeline
• Increase in revenue from new businesses
• Increase in percentage of revenue from existing customers (cross-selling, upselling, repeat orders, expanded contracts, etc.)
• Business Transformation – Drive high value transformational deals
• Increase in sales force effectiveness
• Deliver on the targeted profitability of sales deals
• Increase in win ratio - Sales to qualified lead ratio / Increase in lead to sale conversion rate
• Build additional partnerships and relationships with trade bodies, analysts, customers, government / industry bodies
• Build new client relationships and sustaining existing client relationships
• Build strong internal stakeholder relationships as seen through IVOC / stakeholder feedback

Work Experience

• Minimum of 10+ collective years of leadership/sales experience as a Business/Practice Leader in industry related area and AI, Data, Analytics Consulting.

• Experience in managing and driving significant revenue growth in a vertical with a global delivery model; with knowledge in Analytics, AI, Data Consulting.
• Business foresight and the ability to strategize & demonstrate deep business insight that helps identify & develop strategic opportunities.
• Ability to work across boundaries and collaboratively work towards a “One Firstsource” identity.
• Ability to work and lead transformations in a dynamic environment.
• Strong leadership skills and an ability to work with various teams and inspire them to deliver above and beyond.
• A professional presence with excellent senior management level presentation skills; Highly personable, experienced and consultative.