Patient Financial Recovery Specialist

The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.

Location:Remote

Essential Duties and Responsibilites:

• Answer inbound calls from patients as well as place outbound calls to patients through our automated dialer.
• Assist patients with their account which includes setting up payment arrangements on the patient’s unpaid balance.
• Take and process credit card payments over the phone.
• Identify and gather new insurance information.
• Research insurance “Explanation of Benefits” to determine what the insurance may or may not have paid and why.
• Screen the patient for charity, answer patients’ general questions, and resolve any of the patient’s account issues and concerns.
• Maneuver between several different patient account systems and payment portals.
• Maintain accurate and up to date information in the account notes within all appropriate systems.
• Meet specified collection and productivity goals as assigned by management on a regular basis.