Manager - Revenue Cycle

Job Title: Manager – Early Out

Location: Remote

Reports To: Operations Director

Shift: M-F 8am-5pm EST

Position Overview: The Early Out Manager is responsible for leading and supervising a team of Early-Out Representatives, both remote and onsite. This role ensures operational efficiency, employee performance, and quality assurance across the department. The Manager will maintain accurate employee records, monitor productivity, and collaborate closely with internal and client-facing teams to meet performance expectations.

Key Responsibilities:

• Provide daily oversight and direction for departmental operations
• Manage account inventory and deliver daily/weekly reports to the Operations Director
• Monitor and support staff training initiatives
• Step in to cover responsibilities during staff absences or periods of high call volume
• Coordinate overtime schedules as needed to meet workload demands
• Document and report disciplinary issues to the Operations Director and Human Resources
• Conduct quality assurance activities including account audits, productivity reviews, and performance evaluations
• Collaborate with the Client Services Manager to ensure service delivery aligns with client expectations and inventory flows efficiently through the revenue cycle
• Uphold company policies and procedures as outlined in the Employee Handbook and Code of Conduct
• Actively participate in the Corporate Compliance Program
• Support additional projects and initiatives as assigned by leadership

Required Qualifications:

• Bachelor’s degree or equivalent professional experience
• Proven experience with Epic Systems
• Strong understanding of patient accounting processes
• Background in Early-Out and Healthcare Collections
• Exceptional interpersonal and communication skills across all levels of staff and clients
• Professional demeanor with a commitment to courteous and respectful conduct
• Proficiency in personal computer use and related software
• Demonstrated initiative, problem-solving ability, and creativity in task execution
• Ability to manage multiple priorities in a fast-paced environment
• Strong leadership and team management capabilities
• Willingness to travel as needed

Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off.

We are an Equal Opportunity Employer.  All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.