Issues Management Analyst

Immediate Start Date

Must have Default experience and Director 7 Experience

The Issues Management (IM) Analyst is responsible for ensuring adherence, by the business, and timely closure of identified issues that may have impact to customers and Cenlar clients.  The issues management process is a complicated work flow with many moving parts including intake, root case analysis, Management Action Plans (MAPS), and controls, and full remediation of the issue itself. This position ensures the business is providing points of contact, updates to remediation steps, stop gap measures and documenting compensating controls to minimize any potential negative impact to customers. The Analyst will be responsible for issues that will require background with identifying issues and finding solutions, monitoring and updating Cenlar’s GRC system (Process Unity) to ensure valid, reliable, and timely updates to data are well maintained.

• Assists IM management and the business in the continuous monitoring of new issues to determine underlying control deficiencies/breakdowns
• Ensures proactive identification of materialized issues, incidents, and KRI performance
• Understands the business impacts of new issues to effectively rate their severity and engage with various internal business partners in both the 1st and 2nd lines of defense
• Evaluates new issues to determine business response based on business risk appetite and Cenlar Issue Management guidelines
• Works with IM leadership to effectively prioritize issues that may be past due, high risk, and evaluates low severity issues to determine appropriateness of Fast Track eligibility
• Involved in the creation of remediation Management Action Plans (MAP) and MAP activities to address root cause of open issues or linkage to pre-existing MAPs when appropriate
• Prepares and processes Risk Acceptance requests
• Drives Issue Management (IM) through timely completion within Issues Management program KRI SLAs
• Performs on-going monitoring of MAP progress towards remediation target date and MAP activity milestones. Provides progress updates to business management and status updates to Issues Management using ProcessUnity
• Proactively identifies potential barriers to meeting target dates
• Prepares and submits MAP extension requests, when appropriate
• Ensures closed issues successfully passing AVT Validations and Sustainability.  Demonstrates improved controls as a result of closed issues
• Updates risk system of record (ProcessUnity)
• Identifies and escalates emerging risks
• Liaises with Policies and Procedures (P&P) team to ensure risks and controls are appropriately reflected within procedures
• Coordinates management responses into MAPs for submission to auditors and examiners
• Liaises with testing partners (QA, QC, Compliance) to analyze root cause of testing results and suggest remediation activity

Qualifications:

• Bachelor’s degree preferred
• 3 to 5 years of quality assurance/control, mortgage banking, auditing or other relevant experience
• Knowledge of sound risk management practices for mortgage servicing functions and demonstrated understanding of risk management and internal control principles
• Experience reviewing processes, data or documents with a strong attention to detail
• Experience interpreting rules and guidelines for appropriate decision-making
• Ability to work independently
• Ability to exercise critical thinking skills
• Excellent problem resolution, multi-tasking, and organizational skills
• Excellent interpersonal and communication skills, written and verbal
• Basic computer skills and knowledge of software tools required
• Proficient is Microsoft Excel and Director 7