Implementation Executive

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Date: 6 May 2025

Location: Remote, IN

Company: firstsourc

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-cantered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

 

Job Title: Assistant Manager-Implementation 

Function/Department: DECX 

 

Responsibilities:

  • Oversee the implementation of CCaaS and digital transformation solutions for contact center clients.
  • Coordinate with clients and internal teams to ensure successful project delivery.
  • Provide technical support and training to clients during the implementation phase.
  • Monitor project progress and address any issues that arise.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Management, Business Administration, or a related field.
  • Experience in implementing CCaaS solutions and digital transformation projects.
  • Knowledge of AWS Connect, Azure, Google CCAI, NICE InContact, Kore.ai, and AI/generative AI technologies.
  • Strong communication and project management skills.

What We Are Looking For:

  • A detail-oriented and organized individual.
  • Strong project management and coordination skills.
  • Ability to handle multiple projects simultaneously.
  • Excellent client-facing and communication skills.
  • A proactive problem solver with a customer-centric approach.

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.