Healthcare Collections Specialist

Job Title: Healthcare Collections Specialist

Schedule: M-F 8am to 9pm EST

Role Description: The Healthcare Collections Specialist performs specialized collection work. This task is performed on behalf of clients to help in reducing their outstanding accounts receivables

Roles & Responsibilities

· Efficiently navigate multiple software systems while documenting current and confidential account information

· Maintain a confidential and organized remote work environment

· Assist in acquiring and updating debtors' contact information within client systems.

· Handle inbound calls from patients seeking assistance with payment on their outstanding medical/healthcare accounts, offering suggestions for resource acquisition or negotiating payment arrangements compliant with the healthcare provider's guidelines

· Initiate outbound calls to patients who have yet to establish payment or payment arrangements for resolving outstanding medical/healthcare bills, providing assistance and guidance on payment options

· Collaborate effectively in a virtual team environment to meet daily and monthly productivity goals, focusing on call volume and collection targets

· Operate within a virtual work setting, participating in weekly contests and incentives to maintain high motivation and engagement with patients to collect outstanding amounts

Commit to staying up-to-date with collection laws and company compliance requirements, ensuring adherence to the Fair Debt Collection Practices Act (FDCPA) while assisting patients

· Comply with federal laws governing collection practices

· Adhere to the company's established policies and procedures, as detailed in the Employee Handbook and the Employee Code of Conduct

· Demonstrate an understanding of and active participation in the Corporate Compliance Program

· Assist with additional projects as directed by management

Preferred Educational Qualifications

· High school diploma or equivalent is required

Preferred Work Experience

· Collection’s experience is preferred

· 6 months customer service experience

Competencies & Skills

· Proficiency in engaging and communicating with patients, colleagues, and management, whether in physical or remote virtual chat settings

· Consistent demonstration of a courteous and professional demeanor

· Self-discipline to remain focused on tasks, even with minimal supervision

· Proactive and innovative approach to fulfilling job responsibilities

· Skillful prioritization of multiple tasks through effective time management and organizational abilities

· Strong PC proficiency, with a typing speed ranging from 30-40 words per minute

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies