Facilitator - Capability Development

Date:  Jul 9, 2024

Remote, Remote, US

Requisition ID:  9066

Facilitator/Trainer-Revenue Management

Our trainer will plan, organize, and direct a wide range of training activities. This role will consult with training managers, operations leadership, and clients to develop performance improvement measures, conduct new hire training as needed, develop training materials, conduct training sessions for tenured employees, and coach/mentor operations associates.

You will help employees maintain and improve their job skills and prepare for jobs requiring greater skill. You will also serve as a stakeholder during the implementation of clients, products and solutions to ensure employees are set up for success during transitions.


  • Training Implementation
  • Leverage digital technology developments in delivering training programs
  • Implement innovative digital tools and platforms to facilitate engaging and effective training programs
  • Create training programs and prepare any learning materials needed
  • Analyze internal employee data to identify skills gaps and training needs
  • Collaborate with department heads to understand organizational goals and align training programs accordingly
  • Identify and eliminate barriers to training effectiveness throughout the training value chain
  • Collaborate with relevant stakeholders to ensure a seamless training experience for all employees
  • Evaluate employee performance to identify areas where skills improvement is needed
  • Develop strategies to address performance gaps and enhance overall employee capabilities


  • High school diploma required. Bachelor’s degree or equivalent experience is preferred
  • Proven experience in training or a related role, with a minimum of 2-4 years of relevant experience
  • Experience with the development of training materials including presentations, user manuals, and assessments
  • Minimum of 3 years of experience in Revenue Management (Early Out and Healthcare Collections)
  • Experience with EPIC strongly preferred
  • Classroom management skills
  • Strong analytical and technical skills
  • Exceptional organizational abilities
  • Excellent interpersonal and communication skills

Firstsource is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.

Firstsource participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.