Customer Service Representative - MST/PST preffered

Job Title: Healthcare Inbound CSR -MST/PST time zones preferred

Job Type: Full Time

Grade: H

Function/Department: Health Plan and Healthcare Services

Reporting to: Team Leader -Operations

Pay Rate: $15.00/hr - $16/hr (based on experience)

Role Description: As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources available to them. Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrolment, benefits, suggestions and complaints.

Roles & Responsibilities

· Managing a substantial influx of incoming calls related to Healthcare Member and Provider inquiries.

· Ensuring a deep understanding of how actions and performance impact the experience of our members.

· Utilizing web cameras for enhanced visibility during interactions.

· Embracing a flexible scheduling approach to accommodate dynamic healthcare demands.

Expected/Key Results

· Inquiry Accuracy and Completeness

· Productivity

· Call Resolution

· Overall Satisfaction

· Call Handle Time

Preferred Educational Qualifications

· High School diploma or equivalent is required

Preferred Work Experience

· Must have a private workstation to perform your work

· Must have Internet to include a router with Ethernet jack for connectivity to PC · Call Center experience

· Health insurance experience preferred

Competencies & Skills

· Ability to navigate multiple computer screens

· Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously

· Must be reliable and punctual

· Work effectively in a team environment

· Work independently without constant supervision

· Positive professional attitude

· Detail-oriented

· Computer literate

· Strong reading comprehension and writing skills

· Problem-solving skills.

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies