Customer Service Representative

Healthcare Inbound Call Center Representatives – REMOTE WORK FROM HOME

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources available to them.

Job Title: Customer Service Representative

Location: Remote Work from Home                                                                 

Job Type: Full Time

Schedule:

FLSA Status:  Non-Exempt/Hourly

Grade: H

Function/Department: Health Plan and Healthcare Services

Reporting to: Team Lead - Operations

Pay Range: $14.00 an hour

Production Schedules: Must be able to work between 5:00am-5:00pm PST

Key Roles and Responsibilities:

• Call Center environment
• Handling a high volume of inbound calls for Healthcare Member and Provider inquiries

• Maintain awareness of the way performance and actions affect members.
• Web camera visibility
• Schedule Flexibility

Key Performance Indicators:

• Inquiry Accuracy and Completeness
• Productivity
• Call Resolution
• Overall Satisfaction
• Call Handle Time

Reporting Structure:

• Reporting to a Supervisor and Manager

Qualification & Experience:

Call Center experience 

Health insurance experience preferred 

High School diploma or equivalent is required

Must have a private workstation to perform your work

Must have Internet to include a router with Ethernet jack for connectivity to PC

• Ability to navigate multiple computer screens
• Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously

• Must be reliable and punctual
• Work effectively in a team environment
• Work independently without constant supervision
• Positive professional attitude
• Detail-oriented
• Computer literate
• Strong reading comprehension and writing skills
• Problem-solving skills.

Firstsource is an Equal Employment Opportunity employer.  All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. 

Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.