Assistant Manager - Software

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Overview

We are seeking a highly skilled Business Systems Analyst with expertise in Revenue Cycle Management (RCM) processing and a strong foundation in testing methodologies. The ideal candidate will possess excellent written and verbal communication skills and have the ability to collaborate effectively across technical and business teams. A preference will be given to candidates with experience using CUBS (The Collector System), FACS, Artiva HCx, or Velocity.

Key Responsibilities

• Analyze, document, and improve revenue cycle management processes to enhance efficiency and compliance.
• Conduct system testing, UAT, and regression testing to ensure optimal performance of revenue cycle applications.
• Collaborate with business stakeholders, developers, and IT teams to gather and define business requirements.
• Translate business needs into functional specifications and user stories for system enhancements and implementations.
• Troubleshoot issues related to revenue cycle applications, identifying root causes and recommending solutions.
• Work closely with QA teams to develop test cases, test scripts, and testing plans.
• Develop and maintain process documentation, workflows, and system guides.
• Communicate complex system processes clearly to both technical and non-technical stakeholders.
• Assist with system implementations, upgrades, and integrations related to revenue cycle operations.
• Provide ongoing support and training to end users as needed.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Healthcare Administration, or a related field (or equivalent experience).
• 3+ years of experience in business systems analysis, preferably within revenue cycle management or financial systems.
• Strong understanding of RCM processes, billing, collections, and payment posting workflows.
• Experience with system testing, quality assurance processes, and troubleshooting techniques.
• Proficiency in documenting business processes, system requirements, and test plans.
• Exceptional written and verbal communication skills, with the ability to clearly convey technical information.
• Strong analytical and problem-solving skills, with attention to detail.

Preferred Qualifications

• Experience with CUBS (The Collector System), Artiva HCx, FACS, Velocity or similar collection management platforms.
• Familiarity with SQL, data analysis, and reporting tools.
• Knowledge of healthcare, finance, or collections industry compliance regulations.
• Experience working in Agile or Waterfall environments.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.