AVP BPaaS Implementation

Position Description:

Our healthcare Business Process as a Service solution unites best-in class technology, layered with healthcare expertise to deliver efficient, effective operations. We are looking to hire an AVP – BPaaS Implementations to build and expand our Bpaas practice. This is an excellent opportunity for individuals who are passionate about making a significant impact in the healthcare sector while leveraging their technical and analytical skills.

Location: USA Remote

Duties and Responsibilities:

• Implementation Materials Development:
  • Develop comprehensive materials for new implementations, including:
  • Implementation Plans: Standard and Accelerated versions.
  • Due Diligence Questionnaires to gather necessary information for onboarding.
  • Business Requirements Documentation to define and capture client needs.
• Governance and Oversight:
  • Create reusable templates and frameworks to facilitate governance meetings with clients and internal stakeholders.
  • Lead and manage meetings with clients and internal teams to track implementation progress, address challenges, and ensure alignment.
  • Participate and facilitate discussions with partners focused on the performance and health of accounts and implementation projects.
• Reporting and Analytics:
  • Develop and manage reporting strategies for internal and client-facing reports.
  • Provide strategic input on dashboards and reports to support client implementations and ongoing service delivery.

Minimum Required Skills and Qualifications:

• Extensive experience in project management with a demonstrated track record of successful project delivery. PMP or SCRUM certification is required.
• Proven experience managing and leading global, cross-functional teams.
• Strong ability to manage and influence client and internal stakeholder communications at all levels.
• Proficiency in project management tools such as Smartsheets or MS Project is preferred.
• Experience in Payor platform migration and implementation coordination
• Experience in Payor Healthcare industry
   

Why Firstsource

• Firstsource wins TWO coveted awards at the Barndon Hall 2023 HCM Excellence Awards
• Digitally Empowered, Intelligent Backoffice, Platform Automation & Analytics 
• Global footprint with 1000+ hospitals in the US 
• Leader in Payer Digital Transformation Services and Rising Star in Payer BPaaS Services in ISG Provider Lens 2021 

• Ranked as Top Business Process Services (BPS) provider in “BPS Top 50” Report and Top 10 Service Providers by Growth by Everest Group 
• Top 3 BPO in the chosen Revenue Cycle Management segments in US Healthcare 
• More than 5,481 employees in the US with 21 centers 
• Our Values: we have a Reach Code -  a set of behaviors that guide our action, processes, experience and culture.