Customer Service Representative

Inbound Customer Service Advisor - Banking
Full-time: Permanent role, 37.5 hours per week
Location: Onsite in our Pontypridd office. Our newly opened site based on Pontypridd high-street has great public transport links and is surrounded by lots of local shops and café’s.
Salary: £12.33 per hour
Opening hours: 8.00am until 6.00pm Mon-Fri, 10.00am until 2pm Saturdays. No Sundays.

Job Opportunity

If you're looking for a somewhere you can learn new skills and start a career, Firstsource could be the place for you. We have plenty of opportunities and progression routes available.

Want to take your step into the financial services industry but not sure where to start? Look no further, we have the role for you!

No prior call centre experience? No problem, we have an excellent training and induction programme designed so that you’ll hit the ground running! Once out of training we have a helpful and supportive leadership team that is always happy to help and support.

Your Responsibilities

• You will be based on our operational floors which are fun and energetic
• First point of contact for our customer base across Savings inquiries and loan application queries
• Welcoming our customer and setting a great first impression
• Using multiple different computer systems
• weekly one to one session with your team lead and a weekly team meeting where you will all get together and discuss performance levels, recognise strong contributions and celebrate success

How we’ll reward you

• Refer your friends & earn up to £750/joiner
• Overtime available
• Incentives and bonus
• Competitive starting salary
• Company pension
• Tenure related benefits- extra annual leave and maternity/paternity and more
• Cashback healthcare plan
• Discounts in hundreds of high street shops, restaurants and days out!
• Thorough, In-depth Training
• Continuous Coaching and Development

What you’ll bring

• Patience and resilience
• Great communication in both verbal and written forms and adapts to their audience
• Empathy for others and can rebuild rapport easily with people of all walks of life
• Ability to manage interruptions and respond accordingly
• Computer skills and the ability to use a variety of different systems

A bit more about Firstsource

At Firstsource Solutions Ltd. we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably.

We do this by always living our values of Simple, Personal and Fair.

Having diverse staff enables us to understand and meet the needs of people from diverse perspectives and creates an atmosphere that supports positive relationships and communications. Different backgrounds and perspectives lead to a variety of ideas, knowledge, and ways of doing things.

Disclaimer

Firstsource is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

*** Please note that, as you will be working in a highly regulated industry, we have a thorough referencing process, which includes credit, criminal record and right to work checks. Having an adverse history will not necessarily rule you out but will be checked on an individual basis. ***