Team Lead

Date: Nov 21, 2025

Location:

Mumbai, IN

Requisition ID: 17910

Description:

Location: Mumbai

Grade: F2

Designation: Team Lead

Process: UW Operations

Number of Positions: 02

Minimum Criteria:

Both G and F2 grades can apply. It will be a lateral movement for F2 grade and vertical movement for G grade.
All applicants should have a minimum tenure of 18 months in the organization and 12 months in the current role as on 01st November 2025.
No documented disciplinary issues/ PIP in the last 6 months and until the closure of IMP.
Appraisal score of 3/CME and above in the last annual appraisal for the last 6 months.

Role & Responsibilities:

Supervise and lead a group associate to meet all SLA’s relative to all functions in the Mortgage underwriting area (Supervision of workflows and work queues).
Experience in Income calculation, 4c's and well versed about underwriting process.
Maintain daily, weekly, and monthly production reports
Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects
Provide recommendations for strategies and process improvements to add value to teams and clients
Coordinate with other internal support teams to ensure seamless production by the operations team
Provide resolutions to complex escalated queries and complaints from external and internal customers
Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets
Monitor and evaluate staff performance, attendance, also generate reports as necessary

Required skills:

Knowledge of the US Mortgage Industry with Mortgage underwriting experience
Knowledge of different types of mortgages and its functioning and ability to read various origination documents
Good communication skills (Written and Verbal) are required to understand and communicate with the vendors/clients
Strong Customer Service Skills, Negotiations Skills, and Leadership skills required
Detail Oriented with good analytical skills and the ability to make decisions based on the situation
Ability to analyze the numbers and reconcile the data if required as per requirements.
Experience with reporting and analysis
Good email etiquette
Ability to handle and accomplish multiple tasks and resolve
Experience working in a team-oriented, collaborative environment
Should be able to effectively use a computer and be competent with MS office applications

Selection Procedure:

Application Process & Timelines:

Last date to apply on the posting is 08th December 2025

PS: Strictly no extension allowed on Timelines

The selected candidate’s release timeline will be equivalent to their respective employment notice period.