Senior Executive - Technology

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Job Role: Senior Executive (.Net Support)

Location: Gujarat (Gandhinagar)

Mode of Work: Work from office

Key Responsibilities

• Provide L2/L3 support for ASP.NET web applications, including bug fixes and performance issues.
• Monitor and maintain application servers, IIS configurations, and deployment pipelines.
• Troubleshoot and resolve SQL Server-related issues such as deadlocks, query performance, and backup/restore operations.
• Perform routine server health checks, patch updates, and manage scheduled maintenance.
• Collaborate with development teams for deployments, configuration changes, and hotfix rollouts.
• Manage logs, trace errors, and resolve incidents related to application, database, or infrastructure.
• Ensure high availability and performance of supported services.
• Document root cause analysis, change management records, and standard operating procedures.
• Work in shift rotation if required to support 24x7 operations.

Technical Skills Required

• Proficient in ASP.NET Web Forms / MVC / .NET Framework/Core (read/understand/support level)
• Strong hands-on in SQL Server (T-SQL, Jobs, Performance Tuning, Stored Procedures)
• Experience in Windows Server administration, IIS configuration, SSL bindings, and App Pool management
• Familiarity with PowerShell scripting or batch scripts for automation tasks
• Understanding of networking basics, firewalls, DNS, and load balancers
• Experience with application and infrastructure monitoring tools (like Azure Monitor)

Soft Skills

• Strong problem-solving and analytical skills
• Good communication and coordination abilities
• Ability to work independently and as part of a team
• Willingness to work on-call or in rotational shifts when required

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.