Senior CSA

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Roles & Responsibilities:  

We are recruiting for Outbound/Inbound Sales advisors to join our Sky Welcome Team helping us serve our new & existing Customers with Sky’s fantastic range of products.

Working as Sky’s official partner, Firstsource, are looking to appoint new Sales Advisors to join our successful Welcome Sales Team! This role will be working onsite meaning you’ll be based in our already established contact centre.

Required Skills and Qualifications  

• Previous experience in sales – whether that’s face to face or contact centre based.

• Target driven, with proven track record of achieving results

• The ability to stay self-motivated in a competitive environment

• A passion for people and providing them with the best products & service

•  Exhibit proper communication skills and formation of language while answering customer queries.

•  Exhibits politeness and promptness while influencing and convincing customers regarding a plan, product and services related to a product

•   Must be well informed about their products and plans in order to pitch it in front of customers and convincing them to actually buy it

•  Maintain data confidentiality and adheres to security and compliance norms laid out

•  Negotiation Skills /Sales /Upselling can be a part of the role 

• Should be flexible to move around Inbound & Outbound process 

• Should be comfortable with night shifts

·         HSC / Graduate Fresher’s

·         HSC / Graduate with work experience (Voice).

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.