Senior CSA

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Roles & Responsibilities:  

• Leading providers of Credit Cards, Financing and Banking in the US. Over 90 years of history, 70Mn + customer accounts
• Follow FDCPA and other collection norms followed in the US geography. Other Regulatory requirements include but are not limited to Reg B, Reg E, Reg Z, GLBA, TCPA, ECOA, BSA, etc.
• Post Charge segments / Late-stage accounts
• Target oriented
• Voice, collections - 3rd party.

Required Skills and Qualifications

• Undergraduates
• Experienced*
• Stable (if experienced - no work gaps)
• SVAR test

• Good communication
• Customer handling
• Experience if not collections specific
• Agile/ Quick Learner
• Risk Taking
• Thought process - clarity of thought.

Process typeVoice (100%)
Incentive
Target based (complete login hours - qualifiers) - Dampeners applied on incentive does not follow schedule adherence Potential to earn incentive post 6 months, basis performance
Shifts
Rotational shift based on client requirements shift begin at 5:30 pm with last shift at 12:30 am midnight
Offs
2 offs in a week, depending on client requirement One Sat working in a month
OTs
No
Sac Offs
No
WFO

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.