Senior CSA

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Roles & Responsibilities: 
· Our client is from Utility Industry saving time, money and resources for consumers managing / owning Multi Family, Single Family, Student Housing, Manufactured Housing, Commercial, Military, etc.
· We promise our consumers accurate and efficient service, customized solution, regulatory guidance, etc. Customize Solution comprises of Waste Management, Expense Management, Meter Management, Data & Utility Analytics, Contract Management, etc.
· Their streamlined process pays utility bills prioritized by First Due, First Through standard. With the Pre-Payment Processing option, Conservice Capturis receives & processes invoices and forwards the payment file to the organization for payment, managing any missing bill issues.
· A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed client / business SLA and quality standard defined by the client / business.
· This role also includes to assist client / vendors / consumer / end customers with finding anomalies, client website know how, handling email account / client or business queries, First Time Resolution (FTR) via phone and/or email (any), along with updating system of records per the data request / client instruction.
· Follow client roster / client schedule to ensure all possible support delivery.
· Associates are subject to rotational shift, rotational week offs (including split offs). Required to have good computer skills, basic voice and soft skills, eye for detail, ready to work on a blended work environment of calls and data. Since this is WFH profile (post training), users MUST have a fast and strong broadband connection + facilities to place dual screen system setup.

Required Skills and Qualifications
Undergraduates
Experienced*
Stable (if experienced - no work gaps)
Should not be pursuing studies real time.
Pre-screening Client test - Mandate to clear
Good communication
Flexibility (WFH/ WFO)
Agile/ Quick learner
Basic knowledge of computer and excel.
Target driven.
Internet broadband at home with high speed
Good email etiquettes
Process:
Process type
Calls and Backend (processing) - 80% call and 20% processing (depends on portfolio)
Incentive
Target based Potential to earn incentive post 6 months, basis performance
Shifts
Rotational shift - 6:30 pm to 5:30 am (shift schedules-based client requirements)
Offs
Rotational offs/ Split offs Need to work on Sat or Sun as per client requirement
OTs
Yes
Sac Offs
Yes
WFO/ WFH

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.