Senior CSA

                                                                          Designation: Customer Associate/Senior customer associate

About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

• Job Title: Customer Associate/Senior customer associate
• Grade: H1
• Function/Department: Operations

Role Description/Summary:

Continental Finance Company ("CFC") is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit.
CFC has prided itself on its corporate responsibility to customers in terms of a strong customer support program, fair treatment, and responsible lending.
CFC specializes in providing access to credit products and services to consumers who are largely overlooked by traditional credit card issuers.
With a state-of-the-art consumer underwriting, marketing and servicing platform, CFC is able to provide a variety of services to consumers when other financial institutions will not accommodate them.
CFC has a dedicated customer support team that understands the importance of helping customers manage credit responsibly.
Our goal is to provide each customer with the highest level of customer support, including providing all the necessary educational tools in order for them to be successful in managing their personal credit.
We are committed to providing our customers with superior value and customer service. CFC report customer payment performance history to all three major credit bureaus (Experian, Equifax and TransUnion) every month.
In order to perform these non-voice job responsibilities of digital intake over various clients’ system of records, associates are required to display a high level of accuracy and speed to competency.
Being a transactional work area, the team is expected to effectively manage queues and workload. The client dictates the work schedule and holiday calendar.
The processes and procedures for various work types under CFC are not only time bound however are interconnected to various sub processes leading to ripple effects in case of errors.

Required Skills and Qualifications
Undergraduates
Experienced*
Stable (if experienced - no work gaps)