Senior CSA

JD for NBS – Chat

Education / Qualifications:

Graduate – Fresher

 Undergraduate – 1 Years Experience

Responsibilities:

• Handle customer inquiries and issues through both chat and voice channels.
• Analyze transactions and customer accounts to identify potential fraudulent activities.
• Investigate suspicious transactions and escalate issues to the appropriate departments.
• Communicate with customers to verify transactions and resolve fraud-related issues.
• Document all interactions and transactions accurately and timely.
• Provide recommendations for process improvements to minimize fraud risks.
• Maintain confidentiality of customer information and adhere to data protection regulations.