Manager - Technology

Site Operations

EUC Management:

• Lead and manage onsite EUC teams.
• Ensure timely and effective desktop / laptop / printer / VC / Wifi / peripheral support.
• Oversee incident, service request, and problem resolution performance.
• Escalation point for all end-user support issues in their respective sites.

Site IT Operations:

• Own all IT-related services and infrastructure at the site/building level.
• Act as the IT Single Point of Contact (SPOC) for respective site-level escalations.
• Perform regular site walks/health checks to proactively identify issues.
• Coordinate with other IT functions (network, infra, etc.) for site stability.

Service Management & Reporting:

• Track and report KPIs, SLAs, CSAT scores, and performance metrics for their site.
• Collaborate with central IT teams (Service Desk, Remote Support, Release Mgmt.) for seamless end-to-end service.

Customer / Stakeholder Engagement:

• Regularly interface with business leaders at their respective sites to understand IT needs and ensure satisfaction.
• Conduct monthly site review meetings with stakeholders.

IT Asset Management (Hardware & Software)

• Own the complete IT asset lifecycle – from procurement, deployment, usage, and tracking to retirement / disposal.
• Maintain and govern a centralized, accurate IT Asset Repository (ITAM tools).
• Oversee asset tagging, movement tracking, inventory audits, and reconciliation across global sites.
• Collaborate with SDMs and EUC teams to ensure assets are allocated, decommissioned, or reassigned as per process.
• Implement periodic physical audits and maintain audit-readiness.
• Report on asset utilization, refresh cycles, and end-of-life planning for budget forecasting.