Manager - Robotics Process Automation

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Main Purpose of job

As a technology lead, you will be focused on building end to end automation process solutions that meets business requirements. You will work within project planning constraints, owning development solutions and have a high level of exposure to a wide range of stakeholders at all levels of the business.

The technology lead, with general direction will be responsible for the proper assessment, requirements gathering, design, development, testing, delivery, and ongoing support of automated solutions using UiPath & Power Platform (Power Automate & PowerApps). The technology lead is expected to assist in the advancement of a continuously improving automation life cycle framework and deliver automated processes in scope as aligned with the customer. This role requires the ability to understand complex business requirements and use appropriate methodologies in alignment with the prescribed RPA technologies to meet the strategic objectives of the business.

Key Accountabilities

• Experience in enterprise level large scale RPA development & implementation using UiPath & Power Platform (Power Automate & PowerApps)
• Defines and plans the development approach for larger projects through to smaller developments factoring in the existing RPA program and future development opportunities into the solution design.
• Design and develop RPA process solutions in accordance with standard Automation Anywhere design principles and conventions and development best practice.
• Work within project planning constraints, communicating any identified project risks and issues accordingly.
• Create and maintain solution documentation
• Support business teams in testing activities, including integration testing, end-to-end (business process) testing and UAT
• Problem solve issues that arise in day-to-day running of automation processes and through potential process redesign
• Lead the investigation and detailed analysis of RPA Incidents and process exceptions including a strategic approach to root cause analysis.

Qualification

• UiPath & Power Platform (Power Automate & PowerApps) Developer Accreditation.
• Bachelor degree in computer science or engineering.

Experience

• Experience in end to end implementation of minimum 3 processes using Automation Anywhere.
• Minimum 4 years of coding experience in any of languages (eg: .net, VBA, SQL, HTML, C#).
• Excellent working knowledge of Microsoft Office packages including Word, PowerPoint, Visio and Excel.

Essential Skill Set

• An aptitude for problem solving, with the ability to take a logical route to the source of an error.
• Fully conversant with computing concepts and RPA development lifecycle methodologies.
• Ability to prioritize, schedule and complete tasks required for multiple projects with overlapping schedules
• Excellent understanding of workflow based logic and the ability to both understand a business process from a workflow diagram or a business requirements document and to conceptualize it as an automated solution.
• Excellent motivation skills, being both self-motivated & self-directed with ability to deliver outcomes to strict deadlines and able to motivate others at all levels.
• Highly motivated and resilient and able to adapt to change.
• Knows how to prioritize requests effectively and efficiently and work with a sense of urgency
• Detail oriented and thorough
• Excellent time management skills
• Proactive, persistent and dependable

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.