CSA

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes

Roles & Responsibilities:  

A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed SLA.

Operational

· Ensure that the computerized records are captured accurately and maintained in prescribed manner.

· Checks the data received from the client for complete details.

· Re-enters the given data into a client specified format.

· Solicits and compiles information and data related to processing activities.

· Uses PC application and functions, such as Excel, Word or PowerPoint or client specified mainframes to update and load data sets.

· Works efficiently towards achieving the SLA based on the project requirement and meets the specified quality standards

· Assures protection of the systems and data by performing at least one system back up per day.

· Generates statistical and data reports as required

· Examine and evaluate document contents to insure accuracy and to correct inconsistencies

· Maintaining confidentiality, verifying information, building a physical filing system, backing up data and updating data entry software

Required Skills and Qualifications  

Required: Ø Education / Qualifications: Graduate Fresher / Undergraduate – 2 Years Experience

 Know-How

 Critical: Ø Good analytical skills Ø Patient and process oriented Ø An eye for detail Ø Ability to handle large amount of data Ø Typing Skills - 20 wpm with 90 % accuracy

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses