CSA

JD for Sky (Cs & sales)

Qualifications -

HSC / Graduate Freshers

HSC / Graduate with more then 6 months of work experience (Voice/ Non-Voice).

Description - External

· Respond to customer queries regarding plans, inquiries about product and services.

· Exhibit proper communication skills and formation of language while answering customer queries.

· Exhibits politeness and promptness while influencing and convincing customers regarding a plan, product and services related to a product.

· Possess required amount of technical knowledge to solve client problems regarding technical issues.

· Able to do multitasking while handling several customers at the same time, communicating well and finding a proper plan and a product for every customer according to their requirement.

· Must be well informed about their products and plans in order to pitch it in front of customers and convincing them to actually buy it.

· Performance oriented - works efficiently towards customer satisfaction and achieving specified target based on the process requirement while meeting quality standards.

· Maintain data confidentiality and adheres to security and compliance norms laid out.