Associate

About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) 
services. Firstsource specialises in helping customers stay ahead of the curve through transformational 
solutions to reimagine business processes and deliver increased efficiency, deeper insights, and 
superior outcomes. 
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the 
US, UK, Philippines, Mexico and India. Our ‘rightshore’ delivery model offers solutions covering 
complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial 
Services & Insurance verticals. 
Our clientele includes Fortune 500 and FTSE 100 companies
Job Title:
Grade: H2/H1/G
Job Category: Associate
Function/Department: Operations
Reporting to: Team Leader - Operations
Role Description: Actions (e.g., design, plan, execute) and outcomes (e.g., generate revenue, deliver 
customer impact) that define why the role exists
Roles & Responsibilities (Indicative not exhaustive)
• Should have good understanding on of the following: Mortgage Lifecycle 
• Basic computer operating skills with moderate typing speed.
• Strong written and verbal communication skills and ability to converse with client
• Strong analytical, logical approach and data management skills.
• Ability to do multi-tasking various projects.
• Comfortable with flexible work timings including India late night shift to cover PST clients and 
willingness to stretch
• Proficiency in MS-Office applications (MS-Excel, , MS-Word)
• Ability to deliver process training for new members in the team.
Role Holder Profile
A. Preferred educational qualifications: Graduation or an equivalent of (10+2+3) year of education
B. Preferred work experience:
H2 grade: Freshers
H1 grade: 0-3 years
G grade: 3 and above years