Associate Director - Operations
Date:
Apr 21, 2024
Location:
Mumbai, IN
Requisition ID:
7296
Description:
- Responsible for leading the entire program to its maximum potential, drive team performance by creating a high performing culture
- Responsible for the P&L of the program, driving revenue growth and profitability
- Point of contact for all relationships with CXOs and escalation point for program heads at client side
- Responsible for meeting service delivery of the program, its efficiency and effectiveness
- Drive improvement of NPS of the program and build strong and sustainable customer relationship
- Foresee risks, be proactive and predictive while developing mitigation plans for the program
- Ensures business continuity strategies, global and local, are established and maintained
- Establishes audit and review procedures to assess adequacy and efficiency of the procedures
- Responsible for identifying all mining opportunities within the program
- Manage multiple geographies and understand the cultural nuances
- Manage through indirect authority and matrixed organization structures
- Exceptional verbal and written communication skills and presentation skills
- Work with all levels across the organization both at FSL and clients
- Provide business solutions for all new RFPs/ RFIs for the program or similar business
- Provide mentorship and development to direct reports and extended teams
- Meet defined quality, customer experience and efficiency requirements
- Identify and drive transformation projects to increase efficiency and delivery
- Align to customer goals and deliver on commitments consistently
- Foresee risks, be proactive and predictive while developing mitigation plans for the program