Associate Director - Interaction Analytics

About FirstsourceFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Analytics and Data Science Delivery

Lead Roles & Responsibilities We are seeking a Delivery Leader for Analytics and Data Science who can manage programs, from conceptualization to execution, across various domains including Machine Learning, Natural Language Processing (NLP), Forecasting, Experimental Design, Root Cause Analysis (RCA), and Data Visualization.Below are some of the core responsibilities associated with the role :

Delivery :End-to-end delivery of Data Science Projects, POCs and other form of engagementsImplement and enforce best practices in model development, data processing, and deploymentEnsure efficient resource allocation, effective budget management, and adherence to project timelinesLead discussions with leadership to align business objectives, project plans, and address challenges proactively.Provide both functional and technical leadership to guide and mentor the team effectively

Consulting :Identifying Analytics opportunities across client and internal operationsAssessment of Data & Tech readiness for deploying Analytical solutionsPreparing roadmap in terms of people, tools and capabilities that would be required for development

Pre-Sales :Providing Delivery inputs (technical approach, pricing and implementation roadmap) for client RFPs/RFIsBuilding demonstratable capabilities

Mandatory Qualifications & Skills15+ Years of experience in Core Analytics and 5+ Years of experience in leading Analytics Programs

Expert in Machine Learning Tools & Methodologies (such as Regression, Classification, Forecasting etc.)

Expert in delivering projects in Natural Language Processing and allied areasExposure to Deep Learning frameworks such as Keras, Tensorflow etc.

High degree of familiarity with at least one of the Cloud Technologies (e.g. – Azure, AWS, GCP etc.)Exposure to at least one of BI Stacks – Power BI/TableauHands-on experience across Python & SQL for Analytics development

Experience in popular deployment methodologies and MLOps principles

Experience in conducting statistical tests and designing experiments for causal inference

Preferred SkillsFamiliarity with Generative AI solutions leveraging proprietary and Open-Source toolsExperience in developing and deploying Computer Vision solutions

Familiarity with Data Engineering tools and methodologies (ETL, Data Pipelines etc.)Knowledge of Healthcare (Provider & Payer) & BFS Industry will be advantageous