Assistant Manager - Operations

Company ProfileFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

• Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Department
• Maintain daily, weekly and monthly production reports
• Drive customer experience metrics
• Meet all key SLAs and KPIs
• Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
• Provide recommendations for strategies and process improvements to add value to teams and clients
• Coordinate with other internal support teams to ensure seamless production by the operations team

• Good Analytical and Logical Skills
• Good knowledge of MS Office
• Team Leading Skills
• Mentoring and motivating skills.
• Coaching and feedback skills.
• Positive attitude
• Flexibility to work in shifts
• Confident
• Energetic and Enthusiastic