Analyst - Workforce Management
Mumbai, IN
A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies
Role & Responsibilities:
- Real time monitoring and Intraday performance management
- Exception Management
- Real time reports- Hourly/ Daily/ Weekly
- Preparing Dashboards
- Analysis and Process development
- Incident tracking, logging and escalations
- Process and Procedure adherence
- Floor & seat management
Required skills:
- Intermediate MS Excel knowledge
- Basic to intermediate windows operating system navigation skills
- Strong written and verbal communication skills
- Ability to interact with all levels of management across various locations
- Ability to build and maintain strong working relationship
- Strong analytical skills
- Comfortable with flexible work timings and willingness to stretch
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.