Customer Service Representative

Job Title: Collections Advisor – Motor Finance
Location: Middlesbrough
Salary: £12.33 per hour (£25,646.40 per annum)

Are you looking for a rewarding career in customer service? Do you want to help people solve their financial problems? Join FIRSTSOURCE, a global company that offers great pay, benefits, and opportunities to grow!

About Us:
FIRSTSOURCE partners with a well-known UK car finance company. We’re looking for Collections Advisors to help customers manage their payments and get back on track with their finances.

What You’ll Do:

• Take payments over the phone and find the best solution for customers.
• Build trust with customers by listening and offering support.
• Explain finance agreements and make sure customers understand their options.
• Follow regulations and treat customers fairly.
• Keep accurate records of customer information.

What You Need:

• At least one year of experience in a customer service or financial role (preferred but not essential).
• A customer-focused attitude with strong listening skills.
• Ability to stay calm under pressure and handle difficult situations.
• A positive approach to work and problem-solving.

What We Offer:

• Annual salary of £25,646.40 - 40 hours a week
• Permanent role - with the majority of hours Monday to Saturday between 9am and 8pm
• Performance-based incentives.
• £750 for referring a friend.
• Ongoing training and career development.
• 29 days of annual leave (increasing with service).
• Simply Health cashback plan.
• Employee discounts and perks.
• Onsite facilities and team activities.

Why Join Us?

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

* Please note that, as you will be working in a highly regulated industry, we have a thorough referencing process, which includes credit, criminal record and right to work checks. Having an adverse history will not necessarily rule you out but will be checked on an individual basis.*