Customer Service Representative

Job Title: Fraud Advisor

Location: Centre Square, Middlesbrough, TS1 2QJ
Salary: £12.33 per hour + Fantastic Benefits
Hours: 37.5 hours per week, flexible shifts between 7:00 AM and 11:00 PM, Monday to Sunday (5 days per week, 8-hour shifts)
Employment Type: Permanent, Full-Time

Ready to take your career to the next level?

Are you a detail-oriented problem solver with a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment and want to be part of a forward-thinking, people-first organisation? If so, this is your chance to make a real impact while building a fulfilling career!

About the Role

As a Fraud Advisor, you’ll be the first line of defence against fraudulent activity, working in partnership with one of the UK’s leading banks. You’ll be part of a supportive, high-energy team that’s dedicated to protecting customers while upholding the bank’s stellar reputation. Your role will involve investigating fraud claims, engaging with customers, and making fair, evidence-based decisions.

What You’ll Be Doing

Investigating payment fraud claims and piecing together a clear timeline of events.
Communicating with customers in a supportive and professional manner.
Making sound, evidence-backed decisions in line with regulations and policies.
Liaising with financial institutions to report fraudulent activity.
Staying ahead of fraud trends and continuously sharpening your investigative skills.

What’s in It for You?

Competitive pay – £12.33 per hour, paid fortnightly.
Permanent, full-time role – enjoy stability with 37.5 hours per week.
A generous refer-a-friend scheme – earn £750 for each successful referral!
29 days of annual leave – plus, extra days added for every year of service.
Healthcare perks – access to cashback plan.
Career growth opportunities – we support and encourage internal progression.
Exciting incentives – be rewarded for your hard work!

Who We’re Looking For

Customer-focused and passionate about delivering top-tier service.
Quick thinker who thrives in a fast-paced environment.
Ambitious and eager to learn, with a drive for career progression.
Detail-oriented and analytical, with a problem-solving mindset.
Dedicated to excellence, always striving to go the extra mile.

Ready to Apply?

We review every application carefully, so make sure your CV is up to date and highlights your relevant experience.

Why Join Us?

At Firstsource, we believe in fostering a diverse, inclusive, and supportive workplace. As an equal opportunities employer, we welcome applicants from all backgrounds. We’re also a Disability Confident employer and proud to be featured in the Bloomberg Gender Equality Index.

* Please note that, as you will be working in a highly regulated industry, we have a thorough referencing process, which includes credit, criminal record and right to work checks. Having an adverse history will not necessarily rule you out but will be checked on an individual basis.*