1 Centre Square, Corporation Road Middlesbrough, TS1 2QJ £12 p/hour + Excellent Benefits

37.5 hours per week, working 5 days a week 8 hour shift between the hours of 7am to 11pm, Monday to Sunday.

Permanent, full time

Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for an innovative, people centric company? If yes, then we may have the role for you!

As a Fraud Advisor working in partnership with one of the UK’s most well know Banks, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. You will play a key part in building and enhancing our brand image. In return, we will make sure that you are well-rewarded with a range of fantastic benefits!

The Benefits -

• A competitive starting salary of £12 per hour fortnightly pay
• A full time, permanent role working 37.5 hours per week
• Refer a friend scheme (£750 per new joiner)
• 29 days holiday per annum (Increasing 1 day per year of service)
• SimplyHealth healthcare cash back plan
• Other incentives 
• Career progression What will you be doing?

We are looking for passionate Fraud Advisors to help support and protect our customers from fraud, and who love solving problems and keeping up-to-date with the latest trends to join our operations team. Kick-start a career in fraud investigation, and help us make money work for everyone.

In the Fraud team, you'll be investigating payment fraud claims made by our customers. You'll use your skills to work out what’s happened, support our customer and do your best to recover the money they have lost. As you gain experience, you'll be able to take on more complex cases and grow your skills in different areas of fraud.

Your day to day -

• Using the full set of tools to build a timeline of a customer's fraud claim - Questioning our customers effectively and efficiently without influencing their answers, or making them feel interrogated
• Making fair decisions based on your high-quality investigation and in line with external regulations and internal policies, to deliver fair outcomes for our customers - Engaging with other banks and financial institutions about reports of fraudulent behaviour

The kind of person we are looking for -

• Empathetic and passionate about providing unparalleled levels of service and convenience for customers, going above and beyond for customers
• Able to work and learn quickly in a fast-paced, fun and dynamic environment - Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow
• Care about doing a great job and exceeding expectations with the quality of what you do
• Resilient when dealing with customer that are irate or distraugh

Firstsource is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We are also recognised as a disability confident employer and we’re also a featured employer in the Bloomberg Gender Equality Index.

• *** Please note that, as you will be working in a highly regulated industry, we have a thorough referencing process, which includes credit, criminal record and right to work checks. Having an adverse history will not necessarily rule you out but will be checked on an individual basis. ***