Customer Service Representative

💼 Collections Advisor

📍 Middlesbrough (On-site) | 💰 £24,043.50 per year (£12.33 per hour) | 🕐 Permanent, Full-Time (Shifts between 9am–8pm, Mon–Sun)

At Firstsource, we’re not just about customer service — we’re about changing lives by helping people take control of their finances.

We partner with a well-known UK car finance provider to support customers who might be struggling with their payments. Our Collections Advisors are empathetic listeners, problem-solvers, and financial wellbeing champions.

If you're ready to do meaningful work with real impact — and get rewarded for it — we’d love to hear from you.

🧭 What you’ll be doing day-to-day:

• Helping customers understand their finance agreements and make informed choices

• Working with them to agree payment plans that actually work

• Taking payments over the phone and offering tailored solutions

• Recording accurate notes and following all FCA regulations

• Keeping calm and professional in difficult conversations

• Building real trust with customers — we’re not here to pressure, we’re here to help

🙌 You should apply if:

• You’ve worked in customer service or financial services before (ideal, but not essential)

• You’re a natural problem solver with a calm, empathetic approach

• You’re confident talking on the phone and enjoy building rapport

• You’re passionate about doing the right thing — especially for vulnerable customers

• You’re detail-oriented and thrive in a fast-paced environment

• You’re up for ongoing training and development (we’ll fully support you!)

💰 What you’ll get:

• A permanent role with a £24,043.50 annual salary

• Performance-based incentives 💸

• £750 when you refer a friend

• 29 days’ annual leave, increasing with service (including bank holidays)

• Access to our Simply Health cashback plan

• Discounts on everyday spending and perks via our employee benefits platform

• Fun team activities and access to on-site facilities

• Support to grow your career at a global company

⏰ Shift info & flexibility:

• 37.5 hours per week

• Shifts between 9am and 8pm, Monday to Sunday (rotating schedule)

• We’ll always give you plenty of notice on shift patterns

🤝 Why join Firstsource?

We’re proud to be an equal opportunities employer, welcoming applicants from every background, and we’re committed to building an inclusive, respectful workplace for everyone. As a Disability Confident employer and part of the Bloomberg Gender Equality Index, we believe diversity isn’t just a buzzword — it’s our strength.

🔐 A quick note on checks:

Due to the nature of the role, we carry out referencing checks, including credit, criminal record, and right-to-work checks. Don’t worry — an adverse history won’t automatically exclude you. We review every application fairly and individually.

📝 Ready to apply?

We’re excited to meet people who are passionate about helping others, and who are ready to build a career with purpose, if thats you then hit apply!

Let us know if you need any reasonable adjustments to support you during the hiring process — we’re here to help.