Customer Service Representative

Date:  Mar 29, 2024

Middlesbrough, GB

Requisition ID:  7784

Location: Middlesbrough, GB

Role – Customer Service Representative and Fraud Advisors

Pay – From £11.42 per hour

Hours - Monday to Sunday – Full time


At Firstsource, everything we do is centred around our people. We elevate customer experiences for some of the biggest names in Financial Services, creating value for our global clients. We are propelled by passion and steered by our enduring REACCH values - Take Risks. Drive Excellence. Stay Agile. Put Customers first. Build Credibility. Be Humane. From day one, you will be empowered to Aspire, Achieve and Advance, playing a key role in the Firstsource experience.


Our opportunities

We partner with two of the top retail Banks in the UK and we are now expanding the team. Whether you join us in our Customer Service or Fraud operations, no two calls will be the same. With a range of queries, you will be the first point of contact for customers.

We have great opportunities for Customer Service and Fraud Advisors. For these roles, you’ll be receiving inbound calls from customers about topics such as banking details, direct debits, or fraudulent activities on their account.


Who we are looking for:

· Someone who is customer focused and wants to do their best for all their customers

· Has great listening skills

· Pro-active and will take full ownership of each of their customers queries

· Can tackle difficult or sensitive conversations with confidence and remain professional


For our Fraud advisors, you will also need to:

· Be eagle-eyed, have a keen eye for detail and investigation.

· Be comfortable asking the uncomfortable questions and challenge people with confidence.

· To act without hesitation when necessary and make independent choices.


*For these roles we do require that you have at least 6 months customer service experience. Additionally for our Fraud Advisor role, we require you to have previous experience in financial services or a another regulated industry*



Rewards and Benefits

When you look after customers, we look after you - with benefits and opportunities both inside and outside the office.

· Opportunities to earn extra incentives with regular daily, weekly and monthly incentives that can be based on your performance

· Simply Health Medical Cashback Plan

· Employee Discounts with well-known retailers

· Town Centre Location

· Amazing progression opportunities

· Job security, guaranteed hours with fortnightly pay


***Please note that, as you will be working in a highly regulated industry, we have a thorough referencing process. This includes credit, criminal record and right to work checks. Having an adverse history will not necessarily rule you out but will be checked on an individual basis.***