Team Leader
Melbourne, VIC, AU, 3000
About the Role
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.
We’re seeking an engaging and motivated Team Leader to support a team of Contact Centre Consultants. In this role, you’ll drive performance, coach your team to success, and create a positive, high-performing environment within a busy contact centre.
This is a full-time, 38 hours per week, onsite role in our Melbourne CBD office commencing in March 2026.
Rotating roster hours are Monday to Friday, between 8:00am and 8:30pm AEDT.
You won’t work the full span of hours each day, but full availability within the operating window is required, and rosters are issued 3–4 weeks in advance.
Key Responsibilities
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Lead, motivate and support a team of Contact Centre Consultants (health insurance experience is a bonus)
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Deliver regular coaching to build capability and improve performance
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Drive quality, productivity and customer experience outcomes
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Promote a positive, engaged and collaborative team culture
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Make confident decisions under pressure and support the team during peak periods
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Contribute to ongoing process and performance improvements
About You
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Experience in leadership or team management (contact centre highly regarded)
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Strong coaching and people-development skills
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Able to inspire, influence and drive results
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Calm, confident decision-maker in fast-paced environments
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Growth mindset with a focus on quality and continuous improvement
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Leadership style aligned with our values and culture
Why Join Us?
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Melbourne-based role with strong, supportive leadership
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Opportunities for ongoing development and career progression
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Inclusive, collaborative, people-first culture
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Be part of a team that values performance, quality and doing what’s right
Apply Now
If you're an energetic leader passionate about developing people and driving results, we want to hear from you.
Join us and help shape the future success of our contact centre team!
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses