Team Leader

Team Leader – Contact Centre | Melbourne

Full Time | Permanent | Great Career Growth

Are you a people-focused leader who thrives on developing others and driving performance? We’re looking for an inspiring Team Leader to join our Melbourne team and play a key role in uplifting capability, engagement, and results across a dynamic contact centre environment.

About the Role

As a Team Leader, you’ll guide and support a team of Customer Care Consultants, ensuring exceptional performance, service quality, and adherence to our values. You’ll use your coaching expertise, leadership capability, and passion for people development to create a positive, high-performing team culture.

What You’ll Be Doing

• Lead, motivate, and develop a team of Customer Care Consultants.
• Provide effective, regular coaching to uplift individual and team performance.
• Support team members in achieving quality, productivity, and customer experience goals.
• Role-model behaviour aligned with Bupa’s values.
• Drive engagement, enthusiasm, and cooperation across the team.
• Make sound decisions under pressure and support team stability during peak periods.
• Contribute to ongoing process and performance improvements.
• Foster a supportive, inclusive, and performance-driven environment.

What We’re Looking For

• Proven leadership or team management experience (contact centre or similar preferred).
• Strong people-management, coaching, and development capability.
• Ability to inspire and energise others to achieve shared goals.
• Strong decision-making skills with the ability to stay calm under pressure.
• Continuous improvement mindset with a focus on growth and quality.
• Behaviour and leadership style that aligns with Firstsource values.

Why Join Us?

• Melbourne-based role with supportive leadership.
• Opportunities for career progression and skills development.
• Collaborative, inclusive, people-first culture.
• Work with a brand committed to quality, wellbeing, and doing what’s right.

If you're a passionate leader ready to make an impact, we’d love to hear from you.
Apply now and help shape the future success of our team!