Assistant Manager - Talent Acquisition

Job Description – Talent Acquisition Specialist

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Australia, Mexico, South Africa and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Responsibilities

• Assist in deploying strategic initiatives to achieve TA priorities and ensure closure of positions.
• Take ownership of end to end recruitment delivery process
• Lead and oversee day to day execution of hiring inclusive of hands on management of critical positions
• Conduct assurance audits to SLAs and quality targets are met
• Track, measure and achieve defined metrics specific to TA
• Work with hiring managers to understand job briefing regarding open requirements. Ability to handle escalations
• Identify improvements to processes for optimal service delivery.
• Responsible for day-to-day management of direct reports, their development and growth in the function
• Increase recruitment efficiency. Meet SLAs as per TAT
• Compliance to SLAs and meet quality targets
• Build sustainable relationship with internal stakeholders as seen through IVOC / stakeholder feedback
• On time and accurate tracking and publishing of key HR metrics
• Process Improvement
• People Engagement and Development - Retention, development and succession planning for own team
• Experienced in managing clients, teams and hiring Vendors for bulk /mass hiring
• Responsible for managing recruitment drives independently
• Strong negotiation and strategic thinking skills
• Ability to think innovatively for strategies to address open positions
• Guide and mentor team members through the entire external candidate process – sourcing, screening

Qualification & Experience

• 5 plus years of recruitment experience in the BPO space and Volume hiring.
• Excellent communication and interpersonal skills

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.