Designation: Assistant Manager - Admin

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

• Job Title: AM – Admin
• Grade: F1
• Function/Department: Administration

Role Description/Summary:

The holder of this role assists the Manager to ensure smooth functioning of all administration activities in a facility.

Roles & Responsibilities:

• Operational Management
  • Oversee daily operations, including maintaining office systems, managing records, and ensuring smooth workflow. 
• Record Keeping:
  • Maintain accurate and organized records, including financial, personnel, and legal information. 
• Communication:
  • Serve as the primary point of contact, handling phone calls, emails, and other communications, both internally and externally. 
• Scheduling and Coordination:
  • Schedule meetings, book rooms, arrange travel, and coordinate with other departments. 
• Support and Supervision:
  • Supervise other administrative staff, provide support to employees and clients, and assist with HR-related tasks. 
• Office Management:
  • Manage office supplies, coordinate maintenance and repairs, and maintain a clean and organized work environment. 
• Data Management:
  • Manage data in spreadsheets and reports, update databases, and prepare reports. 
• Compliance and Policy:
  • Ensure compliance with organizational policies and procedures, and assist with implementing new policies. 
• Budget Management:
  • Assist with budgeting, expense tracking, and financial reporting

Required Skills and Qualifications

• Graduate in any discipline
• 5+ years of relevant experience