Patient Financial Recovery Specialist

Role Description: The Patient Financial Recovery Specialist will provide customer service to hospital patients who have questions on their accounts and assist them in settling their patient responsibility balances.

Roles & Responsibilities 

• Respond to incoming patient calls and initiate outbound calls to patients using our automated dialing system.
• Aid patients in managing their accounts, which includes arranging payment options for outstanding balances.
• Process credit card payments efficiently over the phone.
• Identify and gather updated insurance information.
• Investigate "Explanation of Benefits" from insurance providers to understand payment details and discrepancies.
• Evaluate patients for charity eligibility, address general inquiries, and resolve account-related issues and concerns.
• Seamlessly navigate multiple patient account systems and payment platforms.
• Maintain precise and current information in account notes within the relevant systems.
• Consistently achieve designated collection and productivity objectives as assigned by management.
• Uphold strict confidentiality when handling account information.
• Adhere to the established policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
• Actively engage in the Corporate Compliance Program and maintain a vigilant awareness of its guidelines.
• Ensure a confidential and well-organized remote work area.
• Provide assistance with other projects as directed by management.

Top of Form

Top of FormPreferred Educational Qualifications               

• High School Diploma or equivalent required.

Preferred Work Experience

• Prefer previous experience with providing customer service and work within a call center environment
• Prefer previous experience with the medical billing process

Competencies & Skills

• Proficiency in effective communication with patients, colleagues, and management, whether in-person or via remote virtual chat platforms.
• Consistently maintain a courteous and professional demeanor.
• Self-discipline to stay focused and productive with minimal supervision.
• Exhibit initiative and creativity in fulfilling job responsibilities.
• Skillfully prioritize multiple tasks through time management and organizational abilities.
• Possess a strong command of PC operations and the capacity to type at a rate of 30-40 words per minute.